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Terms & Conditions

Terms & Conditions

About us

The term ‘Cult Furniture’ or ‘us’ or ‘we’ refers to the owner of the website www.cultfurniture.com whose registered office is 811-813 Wandsworth Road SW8 3JH. Our company registration number is 7415993, registered in the UK. The website is owned and maintained by cult furniture Ltd.

The term ‘you’ refers to the user of the website. By accessing or using www.cultfurniture.com website, you agree to the terms of the cult furniture ltd private policy, as listed below. If you do not agree to these terms please do not access or use this site.

Payment

We accept the following payment methods, credit cards (Visa, MasterCard or Debit cards only), BACs transfer in to our account, or PayPal. We do not except American express. Most items are in stock and will be dispatched immediately therefore full payment is required at point of sale.

Order acceptance

This website offers information on our products and the ability to place your order of such products. Order acceptance will take place only when we confirm your order via email, unless you cancel your order in accordance with our terms as below, or we do not accept it or later cancel the order in accordance with our terms below.

Non-acceptance/refusal of transactions

We reserve the right to not accept your order or to cancel your order if any of the following apply:
We have been unable to process your payment, or a bank or merchant service provider later cancels payment. 
Payment has been made fraudulently or by illegal means.

The goods are unavailable from our stock. 
The item/s are no longer available from the manufacturer. 
We have made an error in pricing or product description. 
We do not supply to your address.

In the event that your payment has been received in part or full for an order, which is subsequently, cancelled you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).

We make every effort to ensure that prices shown are accurate when you place your order. If within 14 days of receiving your item(s),a pricing error is found in respect of any or all of the items you have ordered, we will notify you as soon as possible and offer you the option of:

  • Placing a new order at the correct price for the mis-priced item(s);
  • Cancelling your order for the mis-priced item(s); or
  • Cancelling the whole of your order.

If we do not supply to your address.

In the event that your payment has been received in part or full for an order, which is subsequently cancelled, you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used)

Ordering and delivery

Once you have decided on your product please chose the colour, size and quantities you require. Then click add to cart and follow the steps to payment. Please note if you are paying by bank transfer we will only dispatch goods once the money is cleared in our account.

Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We however reserve the right to change delivery charges or product pricing subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.

Your goods will be delivered by an independent courier service. The expected delivery time is usually shown on our website in days or weeks. This is as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible. We do not accept responsibility of delays incurred by the independent courier service.

Once your goods have been dispatched, we will send you a tracking number via email the evening before the day of delivery. Our courier will contact you again on the morning of the delivery so you can follow your order with the courier service. If you do not receive a tracking number within 3 days do let us know.

You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.

To avoid disappointment, we request that you check the dimensions of your entry points to your required location before ordering large items of furniture, its always a good idea to order a sample before ordering large quantities. Dimensions for our products are on the individual product pages.

Products delivered to you by one of our courier services offers a maximum of two delivery attempts. If you are unavailable a note will usually be left. In which case you will need to re-arrange delivery with the courier service directly If delivery fails again because someone is not available to accept it, or you have supplied an incorrect delivery address, you will be charged in full for redelivery, even if delivery was originally offered free or at a discounted rate.

Delivery addresses provided at point of payment are the addresses we will use as default. it is the customer's responsibility to provide us with the correct delivery address at this point of payment. If you need to change your delivery address after you have ordered you must send us this request in writing at your earliest possible convenience. we will do our best to make this change however it is by no means guaranteed.

After payment any other changes you may need to make to your order are limited and also not guaranteed possible. You are required to put these requests in writing via email and we will do our very best to process these.

Large orders maybe sent by pallet rather than by courier this will depend on the delivery address and quantity ordered.

Please allow 7 working days for delivery of orders of 20 items or more in the UK and 14 working days for delivery out side the UK. 

Commercial Use Warranty

Any item(s) supplied by Cult Furniture Ltd which are not used exclusively in a private and domestic environment will not be covered by any warranty or guarantee.

Any warranty or guarantee will be rendered void in the event that purchased goods are used, for any period of time, in a commercial or public environment, regardless of whether they were purchased to be used in a domestic environment or are in fact used as such.

Accuracy of product Information

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or have been gathered from public-domain sources. Our intention is that all information on the website should be as accurate and as up to date as possible. Cult furniture Ltd do not warrant or represent any information viewed and accessed on the site is accurate, current and/or complete. We do not in any circumstance accept any liability what so ever for error or omission.

Cult Furniture will not be held responsible for orders placed separately where there may be slightly different in colour due to different batch orders received from our factory. 

Trademarks

All design classics sold within our website are high quality reproductions. We do not sell originals, but reproduce our furniture to the highest standard in the same style of the original design.

The names Charles & Ray Eames, Harry Bertoia, George Nelson, Philippe Starck, Claudio Dondoli , Marco Pocci , Ross Lovegrove , Giotto Stoppino, Ziglam & Brook, Ferruccio Laviani, Achille Castiglioi, Pier Giacoma Castiglioni, Charles Trevelyan, Front and Jaime Hayon are only used to describe the characteristics of the goods made to their designs, and not as trade marks. Cult Furniture ltd do not own the Trade Marks to any original designs.

Returns and refunds

If you wish to return or exchange your purchase you must notify us within 14 days of receipt via email. Please note that we do not offer a free returns service, you are required to pay for the transportation any unwanted return yourself. uk returns are charged at £10.95 per box and £12.95 for an exchange. If you are returning from abroad then you are required to arrange and pay for the return.

Please contact us for return address and make sure to include your customer order details with the package, as we cannot process the returned goods without these.

Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Please check your goods carefully before deposing of the packaging, we can not arrange a collection for items that are un-boxed. If you do not keep the packaging then it is your responsibility to make sure the products are re boxed, we do not provide additional boxes. Items must not have been used or assembled in any way.  Please note we will only attempt to collect items twice, if you miss both attempts it will be your responsibility arrange your own collection. We do not accept responsibility for items lost or damaged in transit back to us. If returning you purchase by mail we recommend that you get proof of postage.

Cult Furniture Ltd retains the right to refuse a refund on any item deemed not to be resalable.

Once we have approved the condition of your return a refund will be made within 28 working days.  We do not refund the original delivery charge paid.

Returns from outside the UK

Cult Furniture cannot arrange any collections of unwanted or faulty goods from outside the UK.

In the rare case that your order is faulty or damaged, we will ask you to arrange the shipping of the goods back to us and we will credit you the shipping costs once we have received a receipt showing the full amount.  We will also request a tracking number so we can follow the parcel.

Once we have received the goods we will issue you a exchange or full refund including the extra delivery cost incurred by yourself.

We do not cover the delivery charge for goods returned unwanted.

Damaged, faulty or incorrect goods

Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as 'damaged' in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as 'damaged' (the goods will be returned to us).

Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us within 14 days via email.

We will need photo evidence of damage emailed over to us before we can arrange collection. 

You must tell us within 14 days of receipt. Please keep all packaging and instructions and do not use. Please place goods back in the original packaging for the collection. Please check your goods carefully before deposing of the packaging, we can not arrange a collection for items that are un-boxed. If you do not keep the packaging then it is your responsibility to make sure the products are re boxed, we do not provide additional boxes. We will arrange collection and replacement as soon as possible. 

Collections will be arranged between 9am and 6pm Monday to Friday. We will ask you to let us know a suitable day before booking the collection. You will then be allocated a day and guide time slot however this time slot is only an estimate and the courier can occasionally run over the time given. Please note we will only attempt to collect faulty items twice, if you miss both attempts it will be your responsibility arrange your own collection. 

Goods will be checked upon return. They must be complete and include all packaging and instructions.

Custom order returns

Custom made orders cannot be returned or exchanged, unless faulty. If you decide to cancel your order before delivery, you will forfeit your 30% deposit payment. We will not take custom made goods of merchantable quality back, once they have been delivered. Your statutory rights are unaffected.

Warranty

All products come with a manufacturer’s warranty of one year. This is in addition to your statutory rights as a consumer under the Sale of Goods Act relating to faulty or misdescribed goods. The guarantee excludes the following: damage caused by the buyer, damages such as normal use (wear and tear), improper handling, alterations made to the product, temperature or weather conditions and loss of accessories including buttons/velcro. We would of course be pleased to advise and help with any concerns you may have about your product.

You will own the goods once we have received your payment in full. We do not offer any credit facilities at the moment. We will issue you with a receipt once you have placed your order.

Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. The company is entitled to amend its terms and conditions but any such changes will not affect contracts that have already been formed.

These terms and conditions are subject to UK law.

VAT exempt sales

If you are registered for vat and located outside the European Union, we can deduct the UK vat tax saving you over 20% off our listed prices!

To qualify for vat exemption you must either:

Be a VAT registered business within the European Union (excluding the UK). The billing address must match the address where the VAT number is registered to. Or goods are to be shipped outside the European Union (eg; Norway, Switzerland)

For your order to be VAT exempt you will need to register and verify your VAT number online before placing your order. Please make sure you are logged in to your account before attempting to purchase items online. Once you have added goods to the basket please double check the price at the check out does not include VAT before making payment.

Unfortunately we do not offer VAT refunds on orders already placed and paid for, so please ensure your payment details are correct prior to paying.

Pre orders

All pre-order dates are Estimate Times of Arrival (ETA) Cultfurniture holds no responsibility due to any delays to orders that are placed for pre order.

Discounts applied to customers that place pre orders shall not be amended if an order is delayed under any circumstances.

 

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