To try and make life a little simpler we have created a list of frequently asked questions however if you have a query that is not on our list then please do not hesitate to contact us.
Can we view the chairs before buying? Yes we have a showroom in the UK at 811-813 Wandsworth Road, London SW8 3JF. We are open Monday to Friday from 9am to 6pm and Saturday from 10am to 5pm.
If you are coming down to see a particular product, please call us in advance so that we can make sure we have the product that you would like to see available in the Showroom.
Do we have a particular item in stock? We have most items in stock. If we do not then it will be stated on the product page. Also if you try to purchase an out of order item, our on line shop will not let you add the item to your basket unless it clearly states that the item is a pre order item.
What is the difference between your products and the branded originals? Our products are premium made reproductions. We try our upmost to be true to the original design and use the same materials where possible.
Why do you sell reproductions and not originals? We love iconic designer furniture just as much as you do. By offering reproductions of the original we our making these cult pieces more accessible to the wider public.
We believe it is only fair that the every day person has the chance to enjoy beautifully designed furniture at a price that they can afford.
This is why patent design rights are only made available for a limited period. In the UK and most of Europe its 10-15 years, allowing us to reproduce a design in exactly the same way as long as we make it clear and do not try and pass it off as an original.
What is your returns policy? We are so confident that you will be happy with your purchase that if for any reason whatsoever you are not satisfied, please return them in the their unmarked condition and packaging within 14 days for a full refund of goods only (delivery charge not refunded). Please see our returns page for more details and address.
Can I order over the phone or via email? We do not take orders over the phone, we will take email orders for larger orders that require a proforma invoice and/or need to be paid by BACs transfer.
How long does shipping take? We try our best to have your order with you by the next day if ordered before 1pm for a UK address however this is not guaranteed next day delivery and can take up to 3 days.
All shipping details are listed on our shipping page with estimated delivery times.
How long does delivery out of the UK take? On average delivery to most EU countries will take between 3 to 7 days. Please go to our delivery page for more details.
My country is not listed on your shipping list will you still deliver? Yes we will, Please contact us for a quote.
If ordering from out of the UK do I have to pay the UK VAT charge? If you are buying from within the EC and have a registered company VAT number, then we can deduct the 20% VAT from your order. You will need to register a account with us and verify your company vat details before the vat is deducted from your order.
Any customer’s purchasing from outside the UK and EC such as USA, Norway and Switzerland, then the vat will automatically be deducted on checkout.
What is the minimum for custom orders? If you would like to place a custom order the minimum per colour and style is 40 units. Custom orders will take between 12-14 weeks.
Please contact us for more details and a quote.
Does Cult Furniture offer trade discount? We try and keep our prices as low as possible to all customers and can only offer a discount on large trade orders starting from 20 units or more. If you wish to place a large order then please email us with your details.
Do you offer a hire service for events? We are in the process of setting up cultfurniturehire.com whereby you can hire all of our pieces of furniture for corporate events, weddings, parties etc.